We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
We accept returns or replacements only in case of:
• Damaged or broken jewellery
• Missing items
• Wrong item received
• Size-related issues
For any such issue, a clear, continuous unboxing video of the sealed package is mandatory.
No returns or exchanges will be accepted for change of mind, personal preference, incorrect selection, or any other reason.
To start a return, you can contact us at sohvrajewels@gmail.com. Along with a clear concise unboxing video of the sealed package and order number.
You can always contact us for any return question at sohvrajewels@gmail.com.
Refunds
For approved refund requests, the refund will be processed to the original payment method used to place the order. The time taken for the refund to reflect in your account may vary depending on the payment provider or bank.