Q: What is your return policy?
A: We offer a strict 3-day return or replacement policy from the date you receive your package.
A: We offer a strict 3-day return or replacement policy from the date you receive your package.
Q: What reasons are eligible for a return or replacement?
A: We only accept claims for damaged or broken jewellery, missing items, wrong items received, or size-related errors made on our part.
A: We only accept claims for damaged or broken jewellery, missing items, wrong items received, or size-related errors made on our part.
Q: Why do I need to record an unboxing video?
A: To prevent fraud and protect your order, a clear, continuous, and unedited unboxing video of the sealed package is strictly mandatory to approve any claim.
A: To prevent fraud and protect your order, a clear, continuous, and unedited unboxing video of the sealed package is strictly mandatory to approve any claim.
Q: Can I return an item if I change my mind?
A: No. We do not accept returns or exchanges for change of mind or personal preference.
A: No. We do not accept returns or exchanges for change of mind or personal preference.
Q: How do I start a return request?
A: Email us at sohvrajewels@gmail.com within 3 days of delivery with your order number, a description of the issue, and your mandatory unboxing video.
A: Email us at sohvrajewels@gmail.com within 3 days of delivery with your order number, a description of the issue, and your mandatory unboxing video.
Q: How will I receive my refund?
A: Once approved, refunds are processed automatically back to your original payment method.
A: Once approved, refunds are processed automatically back to your original payment method.
CUSTOMER SUPPORT
Q: How can I contact customer support?
A: You can reach out to us anytime at sohvrajewels@gmail.com for any order queries or help.
A: You can reach out to us anytime at sohvrajewels@gmail.com for any order queries or help.
Q: Can I change or cancel my order after placing it?
A: we process and pack orders quickly to ensure fast delivery, changes or cancellations can only be made until our order is dispatched. we recommend prompt cancellations.
A: we process and pack orders quickly to ensure fast delivery, changes or cancellations can only be made until our order is dispatched. we recommend prompt cancellations.
Q: What should I do if my payment failed but money was deducted?
A: Please email us at sohvrajewels@gmail.com with your payment screenshot, and we will help verify your order status right away.
A: Please email us at sohvrajewels@gmail.com with your payment screenshot, and we will help verify your order status right away.
Jewellery Care & Size
Q: How do I ensure I order the right size?
A: Please check the size chart carefully before placing your order.
A: Please check the size chart carefully before placing your order.
Q: How should I care for my Sohvra pieces?
A: To maintain their premium shine, keep your jewellery away from water, sweat, perfumes, and harsh chemicals. Store them in an airtight pouch when not in use.
A: To maintain their premium shine, keep your jewellery away from water, sweat, perfumes, and harsh chemicals. Store them in an airtight pouch when not in use.